Privacy Policy

Last updated: February 26, 2025

This Privacy Policy describes how Modsera (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.modsera.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means any user of the Services, including customers, website visitors, or other individuals whose information we collect under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or other reasons. When updates are made, we will:

Post the revised Privacy Policy on the Site
Update the "Last updated" date
Take any other steps required by applicable law

How We Collect and Use Your Personal Information

To provide our Services, we collect and use personal information about you from a variety of sources. The specific information we collect depends on how you interact with us.

In addition to the specific uses below, we may use your personal data to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect our business and customers.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide to us through the Services includes:

Contact details (name, address, phone number, email)
Order details (billing/shipping address, payment confirmation, order history)
Account details (username, password, security questions)
Customer support information (messages you send to us)

Some features of our Services require this information. If you choose not to provide it, you may not be able to use certain features.

Information We Collect Automatically

We may automatically collect certain usage data when you interact with our Site, including:

Device & browser information
Network connection details
IP address
Cookies and tracking data

Information We Obtain from Third Parties

We may receive personal information from third-party vendors and service providers, including:

Payment processors (e.g., credit card details for order fulfillment)
Website hosting and e-commerce platforms (e.g., Shopify)
Advertising & analytics partners (to track engagement with our content)

Any information obtained from third parties will be used in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Our Services

We use your personal information to:

Process payments and fulfill your orders
Send order updates and notifications
Manage your account and preferences
Arrange shipping, returns, and exchanges
Improve your shopping experience

Marketing & Advertising

We may use your personal data to:

Send promotional emails and offers
Display personalized advertisements
Improve our marketing strategies

You can opt out of marketing emails at any time using the "unsubscribe" link in our messages.

Security & Fraud Prevention

We take security seriously and use your data to:

Detect and prevent fraudulent or illegal activity
Protect the integrity of our Site and Services
Maintain secure user accounts

If you believe your account has been compromised, please contact us immediately.

Service Improvements & Communication

We may use your data to:

Provide customer support
Improve our products and user experience
Maintain business relationships

Cookies & Tracking Technologies

Like many websites, we use cookies to:

Store your preferences
Analyze how visitors interact with our Site
Personalize content and advertisements

You can control cookie settings in your browser, but disabling cookies may affect your experience on our Site.

For more information on cookies used by Shopify, see: Shopify's Cookie Policy.

How We Share Your Information

We may share your personal information with:

Service providers (payment processors, IT services, shipping carriers)
Marketing & business partners
Legal authorities (if required by law)
Affiliated companies (within our corporate group)

We do not sell your personal data.

If required, we may disclose your information in connection with:

Mergers or business transactions
Legal compliance (e.g., subpoenas, law enforcement requests)
Protecting our rights or preventing fraud

User-Generated Content

If you post product reviews or other content on our Site, be aware that:

Your submissions may be publicly visible
We cannot control how third parties use this content
You are responsible for the information you share

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

Security & Data Retention

We take security seriously, but no system is 100% secure. We recommend using strong passwords and safeguarding your account credentials.

We retain your data only as long as necessary for:

Fulfilling orders and services
Legal compliance
Dispute resolution
Business operations

Your Rights & Choices

Depending on your location, you may have the right to:
✅ Access your personal data
✅ Request deletion of your personal data
✅ Correct inaccuracies in your data
✅ Object to marketing communications
✅ Restrict or withdraw consent for data processing

You can exercise these rights by contacting us at Support@modsera.com.

We do not discriminate against users for exercising privacy rights.

International Data Transfers

As we operate globally, your data may be transferred outside of your country. We rely on recognized legal mechanisms (e.g., Standard Contractual Clauses) to ensure your information is protected.

For EU/UK users, we comply with GDPR regulations.

Complaints & Contact Information

If you have concerns about our privacy practices, you may:
📧 Email us at: Support@modsera.com
📍 Write to us at: Modseracw

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

This Privacy Policy ensures transparency about how we collect, use, and protect your personal data. If you have any questions, feel free to reach out to us at Support@modsera.com.

Privacy policy